Job: Embers Host / Event Server

Greets and seats guests politely and enthusiastically, maintains reservation book and waiting list, takes to-go orders over telephone, cleans/maintains host area and front of the house, and assists service director as needed. Uses Yelp SeatMe online reservation system.

Our Host Performance Expectations are:  

Essential Functions:

• Arrives on time for all shifts, meetings, and classes.
• Follows the training compact and takes responsibility for his or her training.
• Understands Yelp SeatMe and correctly takes reservations and call-ahead seating.
• Gives great service over the phone.
• Is active in helping “connect the dots”
• Follows host priority list
• Maintains neat workspace and completes all assigned side work.
• Busses tables and works to keep guest spaces clean and tidy
• Positively responds to requests for help from guests, managers, and staff.

Other Functions:

• Follows the three steps to great service and the five steps to handling a customer complaint.
• Is able to recognize where help is needed in all areas of Embers and assists as needed.
• Is knowledgeable about the menu and is able to answer questions about the menu, is able to complete a Embers menu tour.
• Knowledgeable about upcoming special dinners and private events.
• Attends and participates in weekly huddles and/or is responsible for knowing Embers key measures, numbers and specials.
• Follows the staff member guidelines.
• Documents all code reds and greens.
• Sets up and breaks down tables, chairs, place settings and linens
• Delivers drinks and food to tables on occasion.

Our Event Staff performance expectations are:

Essential Functions:

• Is able to follow directions in the moment, under time pressure, with a smile
• Can work long shifts that require standing/walking/bending/lifting throughout shift
• Has excellent communication skills
• Has the ability to handle multiple tasks at one time and stay focused
• Stays well organized with a strong attention to detail
• Has reliable transportation
• Serves food and beverages carrying large, heavy trays
• Sets up and tears down events including tables, chairs, place settings, linens, buffets
• Stocks and replenishes food stations/buffet tables
• Assists bartenders as needed, including serving beer and wine on occasion
• Busses tables and works to keep guest spaces clean and tidy

The Success Patterns for this position are:

• Has one to three years experience as a host in a high-end service environment.
• Has a reputation for excellent relations with guests and front and back of house staff.
• Has worked effectively as part of a team.
• Has successfully managed guest’s dining experience in a fast-paced environment.

Physical Demands:

• Must be able to move and position self around the kitchen, upstairs and on the dining floor during the shift
• Bending, stooping, and being positioned upright for long periods at a time
• Must be able to safely lift up to 50 lbs.
• Must be able to balance and relocate a tray with drinks and/or dishes
• Ascends/Descends between upstairs and main floor

Successful Candidates will have the following Personal Characteristics:

• Passionate about great food and great service.
• Interest in learning about food, people, business.
• Self-motivated, especially under pressure.
• Ability to work independently and as a member of a team.
• Able to effectively manage their emotions in the workplace.
• Communicates effectively and efficiently.
• Literate and likes to read.
• Detail-oriented.
• Can handle complexity and paradox.
• Strong organizational skills.
• Strong interpersonal skills.
• Bold! Engaging! Entertaining